Agentic AI: A New Frontier for Global Business Services
Agentic AI, a form of artificial intelligence capable of goal-driven actions, is poised to revolutionize Global Business Services (GBS). Despite earlier projections that 2025 would be the year of agentic AI, widespread deployment has yet to occur. According to VentureBeat, the technology’s potential remains largely untapped due to missing fundamentals necessary for scaling.
The Company and Product
Agentic AI is designed to enhance the orchestration layer of software workflows, offering capabilities that were previously impractical. While enterprises may lack certain prerequisites for deploying this technology at scale, these challenges are not insurmountable. The technology is particularly well-suited for GBS and Global Capability Centers (GCCs), which are evolving into strategic enterprise partners. Agentic AI’s application in IT operations and customer service aligns with the core functionalities of these centers.
Market and Industry Implications
The potential of agentic AI extends beyond GBS, promising significant advancements in various sectors. By enabling contextual perception, cross-domain collaboration, and autonomous action, agentic AI can enhance both AI and human operations. For example, in procurement, AI agents can evaluate vendor risk, verify compliance, and initiate negotiations, streamlining processes and improving efficiency. In financial advisory, AI agents can assist in strategic investments, complementing predictive AI’s trend analysis.
What’s Next for Agentic AI in GBS?
GBS is uniquely positioned to lead the adoption of agentic AI, given its central role in managing processes and data across multiple business units. By transitioning from standalone automation to agentic ecosystems, GBS can achieve end-to-end process orchestration. As the technology matures, industry leaders are encouraged to adopt a methodical approach to deployment, ensuring that agentic AI can fulfill its transformative potential. For more information on agentic AI, visit EdgeVerve’s website.
